Enterprise Support
24/7 human support from engineers who know your infrastructure by name. Get immediate assistance, proactive monitoring, and expert guidance when you need it most.
GET SUPPORT YOUR WAY
Multiple channels to reach our expert support team
24/7 Phone Support
Direct line to our NOC engineers
Average response < 30 seconds
Live Chat
Instant messaging with support engineers
Available 24/7/365
ENTERPRISE-GRADE SUPPORT
Proactive monitoring and expert guidance for your infrastructure
Proactive Monitoring
24/7 infrastructure monitoring for your mission-critical systems
Dedicated Engineers
Assigned support team familiar with your environment
Remote Hands
On-site assistance for hardware issues and maintenance
Performance Reports
Regular infrastructure health and performance analytics
COMPREHENSIVE KNOWLEDGE BASE
Self-service resources and documentation for common tasks and troubleshooting
- Setup & Configuration Guides
- Video Tutorials
- FAQ & Troubleshooting
- Software Downloads
SERVICE LEVEL AGREEMENTS
Guaranteed response times and uptime commitments
Infrastructure availability guarantee
Average time to human answer
Max response time for critical issues
CONTACT INFORMATION
Multiple ways to reach our support team
24/7 Support Hotline
1-844-COLO-PLUS
For urgent issues and infrastructure emergencies
Email Support
support@colopods.com
For non-urgent inquiries and documentation
Data Center Locations
Primary: Secaucus, NJ
Secondary: Ashburn, VA